Refund policy

Last updated: 24 August 2026

At Kathari Era, we carefully select and handcraft our products with the intention that they become pieces you can enjoy for years to come.
We want you to be happy with your purchase. If something isn't right, please contact us and we will do our best to help.
This policy applies to purchases made through the Kathari Era website.

1. Returns – Change of Mind

You can cancel your order within 14 days of receiving the goods, please contact us in writing vie email at kathariera@gmail.com.
After notifying us that you wish to cancel, you must return the goods to us within a further 14 days.
Your purchased product must be in the original condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Because many Kathari Era products are handcrafted, minor variations in colour, pattern, texture, stitching or finish are natural characteristics of handmade products and are not, by themselves, considered defects.
However, this does not affect your statutory rights where a product is faulty.

2. Return Shipping Costs

Where you are returning an item because you have changed your mind, you are responsible for the cost of returning the item to Kathari Era, unless we have agreed otherwise.
We recommend using a tracked and insured delivery service and keeping your proof of postage until your return has been processed.
Where an item is faulty, damaged, incorrect or not as described, please contact us before returning it. We will provide appropriate instructions and, cover the reasonable cost of returning the product.

3. Faulty, Damaged or Incorrect Items

We want every Kathari Era order to arrive safely and as described.
If your item:
arrives damaged;
is faulty;
is not as described;
is the wrong product; or
does not meet the required standard,

please contact us as soon as reasonably possible at kathariera@gmail.com, including your order number and, where helpful, photographs of the issue.
We will assess the issue and depending on the practical solution, we may offer a repair, replacement, price reduction or refund. Irish consumer law provides specific remedies for faulty or non-conforming goods.

4. Refunds

Once we receive your returned item, we will inspect it and confirm whether the return qualifies for a refund. Currently no exchange of products available.
Refunds will normally be made using the same payment method used for the original purchase, unless otherwise agreed with you.

For a valid cancellation, the refund generally includes the cost of the standard delivery option originally paid. If you chose a more expensive delivery method, we are generally not required to refund the additional amount above the least expensive standard delivery option.
Your bank or payment provider may take additional time to show the refunded amount in your account.

5. How to Request a Return

To request a return, please email:

kathariera@gmail.com

with:
your name;
order number;
product(s) you wish to return;
reason for the return, where applicable; and
photographs if the item is damaged, faulty or incorrect.

Please contact us before sending a return so that we can provide the appropriate return instructions.
Items returned without sufficient order information may take longer to process.

6. International Returns

Customers outside Ireland are responsible for complying with applicable return and customs requirements when sending products back to Kathari Era.
For international returns, please contact us before sending the parcel so that we can provide the appropriate return instructions.
Where a return is due to a fault, incorrect item or other issue for which Kathari Era is responsible, we will work with you to arrange an appropriate remedy.