Privacy policy

Last updated: 24 August 2026

At Kathari Era, we value your privacy and are committed to handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, purchase our products, contact us, subscribe to our communications or otherwise interact with Kathari Era.

Kathari Era is based in Dublin, Ireland and processes personal data in accordance with applicable Irish and European data protection laws, including the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

1. Who We Are
Kathari Era is the business responsible for the personal data collected through our website and in connection with our services, except where another organisation is independently responsible for its own processing.

Kathari Era
Ireland

Email: kathariera@gmail
Website: https://kathariera.com/

2.1 Information We Collect
Depending on how you interact with Kathari Era, we may collect:
Personal and Contact Information, Name, Email address, Delivery and billing address, Phone number, Other information you provide when contacting us, Order Information

When you purchase from us, we may collect:
Products purchased, Order number, Order value, Billing and delivery information, Payment status, Delivery and tracking information, Returns, refunds or exchange information, Communications relating to your order, Account Information

If you create an account with us, we may collect the information required to create and manage your account, such as your name, email address and login credentials.

2.2 Communications
If you contact us by email, through our website, social media or another communication channel, we may retain the information you provide so that we can respond to you and manage your enquiry.

2.3 Website and Technical Information
When you visit our website, certain information may be collected automatically, depending on your browser, device and cookie preferences. This may include:
IP address, Browser, Pages visited, Date and time of visits, Information about how you interact with our website

3. How We Collect Your Information
We may collect information when you:
purchase products from our website, create an account, contact us, subscribe to our newsletter or marketing, participate in a giveaway, competition or promotion, submit a review or other content, interact with us on social media or browse and use our website.

We may also receive information from payment providers, Shopify, courier or shipping providers and other service providers where necessary to fulfil your order.

4.1 How We Use Your Information
We use your personal data where necessary to operate Kathari Era and provide our services. This includes using information to:
Process and Deliver Orders, process your purchase, confirm your order, arrange payment, arrange delivery, provide tracking information, process returns and refunds, provide after-sales support, Communicating With You.
We may contact you regarding:
your order, payment, delivery, returns or refunds, customer service enquiries, important changes relating to our services

We may use information to understand how customers interact with our website and improve our products, website, customer experience and services.

4.2 Protect Our Business
We may process information to:
prevent fraud, protect our website and systems, maintain security, investigate misuse, establish exercise or defend legal claims, and meet legal obligations

We may process information where necessary to comply with applicable legal, tax, accounting or regulatory requirements.

5. Our Legal Bases for Using Your Information
Under GDPR, we must have a lawful basis for processing personal data.
Depending on the circumstances, we may rely on:
Contract – where processing is necessary to accept, process and fulfil your order.
Legal obligation – where we are required to process information to comply with applicable laws, accounting, tax or regulatory requirements.
Legitimate interests – where processing is necessary for legitimate business purposes such as customer service, fraud prevention, website security and improving our services, provided your rights are not overridden.
Consent – where you have given us permission, such as for certain marketing or non-essential cookies.

Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect processing that took place before consent was withdrawn.

6. Shopify and Our Service Providers
Our online store is operated using Shopify.
Shopify provides ecommerce services including website infrastructure, checkout, order management and related functionality. Shopify may process personal data on our behalf or may process certain information under its own applicable privacy responsibilities.
We may also use third-party providers that help us operate Kathari Era, including:
payment providers, courier and shipping providers, courier aggregation platforms, email and marketing providers, website and analytics providers, fraud prevention and security providers, technology and customer-support providers.

We only share information that is reasonably necessary for these providers to perform their services.

7. Payments
Payments are processed through the payment methods and payment providers available at checkout.
Payment providers may process your payment information directly in accordance with their own privacy policies.
Kathari Era does not normally store your complete payment card details.
We may retain transaction information such as payment status, transaction reference and order value for order management, customer service, accounting and legal purposes.

8. Delivery and Courier Services
To deliver your order, we may provide relevant information to our courier, shipping and courier aggregation partners.
This may include your:
name, delivery address, telephone number, email address, where required, order reference, information necessary to deliver and track your order.

For international orders, information may also be processed by logistics providers for customs clearance and delivery requirements.

9. Marketing Communications
If you subscribe to Kathari Era marketing communications, we may use your contact information to send you updates about:
signup welcome, new collections, products, offers, events, collaborations, Kathari Era news.

You can unsubscribe at any time using the unsubscribe link in our emails or by contacting us.

10. Cookies
Our website uses cookies and similar technologies to provide essential website functionality and, where permitted, to understand website usage and support marketing or analytics.
Some cookies are necessary for the website to function.

Where consent is required, non-essential cookies will only be used after you have provided your consent.You can manage your cookie preferences through our cookie settings and, where applicable, your browser settings.Our website recognises Global Privacy Control (GPC), where supported by our website and technology providers.If you notify us of your preference through GPC, we will treat such signal as a valid request to opt out of sharing / targeted advertising for the associated browser or device, and, if we are able to associate the device sending the signal to a Shopify account, we will apply the opt out request to the account as well. Other browser-based “Do Not Track” signals may not be recognised by our website.

11. Who We Share Your Information With
We do not sell your personal data.Where necessary to operate our business, we may share relevant personal information with:
Shopify and ecommerce technology providers, payment providers, courier and shipping providers, courier aggregation platforms, email and marketing providers, analytics and technology providers, fraud prevention and security providers, professional advisers, government authorities or regulators where legally required.

We only share information where there is a legitimate reason to do so and, where appropriate, require service providers to protect your information.

12. International Data Transfers
Some of the organisations we use may process personal data outside Ireland or the European Economic Area (EEA).
Where personal data is transferred outside the EEA, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection law.
This may include relying on an adequacy decision, appropriate contractual safeguards such as Standard Contractual Clauses, or another lawful transfer mechanism under GDPR.

13. How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet our legal and business obligations.

For example:
order and transaction information may need to be retained for accounting, tax and legal purposes;
customer service communications may be retained for as long as reasonably necessary to manage the enquiry or dispute; and
marketing information will generally be retained until you unsubscribe or our lawful basis for processing it otherwise ends.

When information is no longer required, we will securely delete or anonymise it where appropriate.

14. Your Data Protection Rights
Under applicable data protection law, you may have the right to:
access your personal data, correct inaccurate or incomplete information, request deletion of your personal data in certain circumstances, request restriction of processing, object to certain processing, request portability of certain information; an, withdraw consent where processing is based on consent.

These rights are subject to certain legal conditions and exemptions.
To exercise your rights, please contact us through email.We may need to verify your identity before responding to certain requests. We require you to provide information about them in a clear and accessible manner.

15. Providing Your Information
Some information is necessary for us to process and deliver your order.
For example, if you do not provide your name, delivery address or other information required to complete an order, we may not be able to accept or fulfil that order.
Where information is requested for optional purposes, such as certain marketing communications, providing it is voluntary.

16. Automated Decision-Making
Kathari Era does not currently make decisions that produce legal or similarly significant effects on you based solely on automated processing.
Where third-party services use automated fraud or security checks as part of payment or website security, those services may process information in accordance with their own terms and privacy policies.

17. Social Media
Kathari Era may operate social media accounts and interact with customers through platforms such as Instagram, Facebook, TikTok, Pinterest, Youtube, LinkedIn..etc
If you interact with us through social media, the relevant platform may collect and process your personal information according to its own privacy policy.
Information you provide directly to Kathari Era through social media, such as messages or enquiries, may be used by us to respond to you and provide customer support.

18. Data Security
We take reasonable technical and organisational measures to protect your personal information from accidental loss, unauthorised access, misuse, alteration or disclosure.
However, no online service or method of electronic transmission can be guaranteed to be completely secure.

19. Children's Privacy
Our website is not specifically directed towards children.
We do not knowingly seek to collect personal data from children where such collection is not permitted by applicable law.
If you believe that a child has provided us with personal information improperly, please contact us.

20. Third-Party Websites
Our website may contain links to third-party websites, platforms or services.
We are not responsible for the privacy practices or security of websites that we do not operate.
We recommend reviewing the privacy policy of any third-party website before providing personal information.

21. Complaints
If you have a concern about how we handle your personal data, please contact us first so that we can try to resolve it. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities at EDBP.

22. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology or applicable legal requirements.
The latest version will always be published on this page together with the date it was last updated.
We encourage you to review this page periodically.

23. Contact Us
If you have any questions about this Privacy Policy, your personal data or how Kathari Era processes your information, please contact us:

Kathari Era Limited
Ireland
Email: kathariera@gmail.com